top of page
team photo.png

MEET THE ARROW TEAM

We are a dynamic company, highly specialized in the increasingly popular travel segment: cruises. As experienced cruisers, we support our customers with advice and passion to offer them an unsurpassed and personal experience. In addition to a driven Odette and Danny Bals, there is a team with more than 35 years of experience. Together we will search for your dream cruise with you and we will ensure that everything is arranged down to the last detail. All you have to do is enjoy a wonderfully relaxing holiday.

Rachel, Mieke, Gert, Nancy, Graciella, Odette, Danny, Charlotte & Thaïs

odette bals (1).png

ODETTE BALS

Manager & Personal Cruise Creator

For years, traveling and especially cruising has been something I love to do. After a successful career as CEO of Arrow Air Telecom, I have now turned my passion into my profession. I like to share my knowledge and experience and handle every file as if it were a trip for myself. Together with you, I will look for the most suitable cruise for you and I will follow up everything down to the last detail.

Danny Bals.jpg

DANNY BALS

Operational Manager

For 45 years I have combined the profession of pilot with that of a successful business manager. It is therefore no surprise that I, together with my wife Odette, have already visited the most exotic and adventurous places in the world and ultimately share the passion for cruising with her. In addition to the operational aspects, I try, together with my wife, to find the perfect solution for our customers.

jlstudioo-arrowcruise-16 (1).jpg

NANCY VAN RANST

Senior Manager

My life consists of traveling, traveling from east to west and from north to south. Traveling in all sorts of ways but cruising is and remains my favorite! For over 25 years I have been passionate about cruises and I think it is fantastic to share this passion with everyone. A customized quote, a special destination, an unknown shipping company or something to celebrate? I will find it for you and I will make sure that you will enjoy this wonderful trip for a long time to come!

jlstudioo-arrowcruise-7 (1).jpg

GERT VAN LOENEN JR.

Personal Cruise Creator

Arrow Cruise Travel

Division Netherlands

As passionate travelers, my partner and I discovered cruising a long time ago... and oh boy, are we hooked! After a successful career as a fashion and interior designer, I decided to change course and follow my other passion. I love sharing my experiences with you and creating your memories for life.

I love luxury and good service is self-evident to me. That's why I understand perfectly what is important to you as a cruiser and I like to share that.

Charlotte 1.jpeg

CHARLOTTE MOORTHAMERS

Personal Cruise Creator

I have been working in the tourism sector since 2007 and (after countless other trips) I made my first cruise. Since then I have been hooked and have been able to make countless beautiful cruises.

I am a big fan of the Northern Europe region (Norwegian Fjords, Baltic States, British Isles) but Alaska also left a lasting impression, because of its beautiful and unspoiled nature.

I would be happy to help you put together your dream cruise.

Hope to see you soon!

Mieke Spoormans.jpg

MIEKE SPOORMANS

Personal Cruise Creator

Leafing through my grandfather's yellowed passport full of stamps or staring at the illuminated globe in my room... From a young age I have been passionate about traveling and discovering the world. Every day I feel privileged that I have been able to turn my passion into my profession and that I can work out the most beautiful trips for you, as a personal cruise creator. Because giving you unforgettable travel experiences and wonderful memories for life, that's what I do it for.

jlstudioo-arrowcruise-14 (1).jpg

RACHEL VINCENT

Concierge

As a Personal Concierge, I will take care of the final arrangements for your fantastic cruise. Together with you, we will start the cruise preparations and personalize your trip! Admire unique destinations during an excursion and enjoy the worldwide gastronomy, I will gladly look at the details with you to fine-tune your trip. You can also always contact me for the practical matters, including arranging transport and accommodation. I will guide you further in the formalities for your trip and ultimately provide you with all the necessary travel documents. In short, all travel details are prepared according to your wishes! As a young travel enthusiast, I attach great importance to a good and smooth preparation, so that you can always start your cruise holiday with peace of mind. My experience in the cruise world grows every day and I strive to contribute my capacities to an excellent and personal service in our dynamic Arrow team, all this in function as your personal concierge!

Graciella Degros.jpg

GRACIELLA DEGROS

Concierge

Since I was young I have been bitten by the travel bug, traveling is what I love most! Although cruises were a step into the unknown for me, it is a completely different way of traveling. I would like to get to know the 'Cruise family' and I am eager to map out the best routes with you. I would like to help you organize your dream cruise, together we will dot all the i's and cross all the t's so that you can look forward to your cruise without any worries.

Thai.png

THAI VANDESANDE

Concierge & Sales support

Because my family partly lived abroad, I travelled to different countries every holiday from a young age. That's why I got the travel bug and I chose the direction of Tourism for my studies. I still look back on this with great enthusiasm because I love discovering new places and cultures. In the cruise world, I am still in my infancy, but my colleagues are happy to help me tell me everything about this special way of travelling. I am therefore very enthusiastic to be able to help you make your cruise a unique experience.

WHAT OUR CUSTOMERS SAY

"Tomorrow we leave for Monaco. And we would like to thank you for the wonderful support and "concierge" service."

LM

Available 24/7

Arranged down to the last detail

Just that little bit more

The best luxury deals

bottom of page